When you place an order, the anticipated charge for your items, including estimated taxes and fees, is displayed in your order confirmation email. Any approved changes to your order during shopping can update the final total in your order receipt.
These changes can include:
Added items: After you place an order, you can add items to it, either by modifying the order before it’s shopped or by communicating with the Personal Shopper while it’s being shopped.
Substituted items: You can choose to have items substituted if something is unavailable. If an item is replaced, your receipt will be updated to reflect the replacement item price. If the replacement is more expensive than the item you ordered, you will be charged more. If the replacement is less expensive, you will be charged less.
Unavailable/refunded items: If an item is unavailable, your shopper will mark the item as refunded, and we’ll remove it from your item total. This will reduce the final amount of your order.
Weight adjustments: Personal Shoppers will try to get the exact weight of the items you requested, but it is likely the weight could be more or less than what you requested. At the store, your shopper will input the correct item weights before checking out, which will update your item total. You will be charged for the weight you receive.
Some item weights, like produce, are measured by shoppers using in-store scales. The weight of items from the deli, meat, and seafood counters are determined by the label applied in store to those items.